Patients who do not speak English are encouraged to use the services of an interpreter or friend during the consultation. A free interpreter service is available, but does require some notice to arrange.
A box is available on the reception desk for written feedback. Please feel free to leave any suggestions, and please do not hesitate to tell us if you think we have done a good job – we think our staff are fantastic! If on the other hand you have some concerns, please tell our practice manager. If you feel there is a problem you wish to take up outside the Practice, you may prefer to contact the Victorian Government Centre for handling complaints:
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000 Victoria, Australia
Call: 1300 582 113
Fax: (61 3) 9032 3111
The doctors do not have access to receive or send unsecured email. Due to security and privacy concerns doctors will not send email to patients and patients should not try to send an email to their doctor. Only in exceptional circumstances regarding an emergency or where there is absolutely no other communication method available will the clinic send or receive an external email involving a patient.